Organizations around the world work relentlessly to fend off competition and acquire customers. But ensuring that these customers stay loyal is a real challenge. With customer expectations on the rise, customer support services have the power to improve customer retention through effective resolution of queries and issues. Companies have recognized that customer support is not just another cost Center but the face of a company and can help gain competitive advantage.
CUSTOMER CARE SERVICE
Whitewise makes great customer service achievable for Start-Ups, Small & Medium Sized Business Enterprises.
Quality customer care is about more than just grievance redressal. It is a medium essential for post-sales engagement and an opportunity to build customer loyalty. Our customer care solutions are carefully designed to help you drive both.
Our round-the-clock customer support services include:
Inbound Voice Support
We understand that customer care goes beyond simple query resolution. In today’s customer-centric markets, an efficient inbound call center is as important as a quality product or service. With our call center services, you have a partner that represents you effectively and provides customers with quick, effective service. Our reputation as one of the leading customer service companies is based on the high-quality, blended call center solutions we provide – inbound, outbound and technical support.
Outbound Voice Support
Delight your customers with our proactive outbound customer support services. Whether you are looking for help with welcome calls, outbound sales support or conduct telephone surveys, trust our agents to deliver impressive results and improve customer retention and boost revenues. We can offer outbound as a standalone service or in conjunction with one or more of our other Call center services: inbound voice support and technical support.
Make every customer heard with our fast and efficient email support services. At Whitewise – an email support services provider, we deploy quality tools and software to ensure seamless email support. Our email support professionals work like an extension of your team, cutting down email response times from a few hours to a few minutes. Leverage our cost-effective email support services and ensure peace of mind to your customer base.
Live Chat Support
With competition soaring in markets, businesses are constantly trying to improve and quicken customer service. With this in mind, at Whitewise- a live chat support services provider, no matter what your industry is, our expert team of chat support representatives can help you provide superior customer services around the clock to respond to customer inquiries no matter the time of day.
To build a successful, sustainable business, a happy customer base is key. Without a technical support apparatus in place, your customers are bound to be in chaos! Studies suggest that 64% of customers don’t read the user manual before calling technical support. There will, at any point in time during the day, be someone contacting a company for assistance in understanding or using or troubleshooting a product. If you cannot solve problems or respond to queries proactively and accurately, customer frustration will increase, and brand trust is bound to erode. Our tech support agents are trained to solve problems.
In the technology-centered world we live in today, digitization is a necessity for most businesses – irrespective of the industry they operate in. It in fact, goes a long way in determining the long-term operations of organizations. With this in mind, we have built a strong, committed Data Entry Services team that delivers high-end results. What’s more, our highly trained professionals work with advanced tools to help ensure up to 99% accuracy!.
You can depend on our reliable data entry services to improve efficiency and develop a powerful, accessible database of key information. This gives you the support you need to optimally utilize resources and confidently pursue core business goals.